Frequently Asked Questions

Jewelery Wholesalers India- Store Information and FAQs

Contact Information:

  • Address:3/5 Dilaram Bazar Dehradun, Uttarakhand 248001
  • Office Phone:
    91-7498690267 (Phone / WhatsApp)
    11 AM – 7 PM, Mon-Sat
  • Complaints:
    8393921907 (whatsapp)
  • Email:
    jewellerywholesalersindia@gmail.com

Note Regarding Payments and Bank Details:

Please be advised that payment and bank details will exclusively be shared from the phone numbers provided above. Should anyone claiming to be a representative of our store and requests payment under our name- exercise caution, as they may be fraudulent. To prevent any potential scams, kindly verify any payment requests by contacting us through the provided phone numbers before proceeding with any transactions.

Crucial Payment Note:

Our bank account information is subject to occasional updates, and there may be instances where we require direct transfers to vendors. Therefore, when placing an order, please ensure to verify the provided bank details or QR codes. It is imperative to double-check, as QR codes from previous orders may no longer be accurate. We strongly recommend confirming details before initiating any payment, as recovering funds sent to an incorrect account number can be exceedingly challenging. Your attention to this matter is greatly appreciated.

For further inquiries or assistance, please feel free to contact us using the information provided above.

FAQs

  1. What payment options do you accept?
    • We accept cash, UPI, Google Pay, and Bank Transfer.
  2. Do you offer COD or pay later options?
    • No, we do not currently offer COD or pay later options.
  3. Is there a minimum order quantity requirement?
    • Yes, there is a minimum order quantity of 2 pieces per item, and the total order amount should be at least Rs. 4000.
  4. How are shipping and packing fees calculated?
    • Shipping fees are based on actual costs, typically amounting to around Rs. 300-400 for a Rs. 10,000 order. Fees may vary depending on carton size and order volume. Packing fees range from Rs. 95-120 per carton.
  5. How can I place an order?
    • Simply add desired products to your cart, adjust quantities as needed, and proceed to checkout. Payment is not required at this stage. Once we receive your order, we will calculate shipping and packing fees and send an invoice to your WhatsApp number. You can review the invoice, clarify any questions, and make the payment. We will provide a tracking ID the day after payment is received, with orders usually arriving 5-6 days after dispatch.
  6. Do you offer any discounts?
    • We do not offer discounts for orders below Rs. 1,00,000. For cash payments exceeding Rs. 1,00,000, we may provide a small discount.
  1. What happens if I receive a broken product?
    • Please note that we do not offer refunds, replacements, or accept returns for items damaged during transit. However, we take great care in packaging to minimize such occurrences. While claims for damaged items are not accepted, recording an uncut opening video of the package upon delivery can help prove any damages incurred during transit.

Thank you for choosing to shop with us! If you have any further questions, please don't hesitate to reach out to us.